Shipping policy

Made to Order

Each BRISÉNN piece is made to order with care in our Amsterdam studio.

Please allow approximately 3-4 weeks for production before your order is ready to ship.

Once dispatched, delivery generally takes an additional 2-7 days, depending on the destination, carrier and local customs procedures.

Worldwide Shipping

BRISÉNN ships worldwide from Amsterdam, The Netherlands.

As soon as your order has been dispatched, you will receive a shipping confirmation by email with your tracking information.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including customs processing, carrier delays or local delivery conditions.

Import Duties & Taxes

Orders shipped outside the European Union may be subject to local import duties, customs fees, taxes or other charges upon arrival.

These charges are determined by the destination country and are not included in the product or shipping price unless explicitly stated otherwise.

Any applicable import duties, taxes or customs charges are the responsibility of the customer.

We recommend checking the applicable import regulations in your country before placing an order.

Damaged Shipments

Every BRISÉNN order is carefully inspected and securely packaged before leaving our studio.

If your order arrives damaged, please contact us as soon as possible at info@brisenn.com and include clear photographs of:

• The damaged item
• The outer packaging
• The inside of the package
• The shipping label

Please keep all original packaging until the issue has been resolved, as this may be required when submitting a claim with the shipping carrier.

We will review the situation and work with you and the carrier to find an appropriate solution.

Order & Shipping Questions

For questions regarding your order, production status or shipment, please contact us at info@brisenn.com or through our official social media channels.

 

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